Store: Zvoxo (zvoxo.com) · Contact: support@zvoxo.com
Where we ship
We ship worldwide. Our fulfillment partner (CJ Dropshipping) ships from warehouses in the US, EU, and China — your order ships from whichever warehouse has your item in stock and gets it to you fastest.
How long it takes
| Fulfillment | Estimated delivery |
|—|—|
| US warehouse → US address | 3–7 business days |
| Standard (China warehouse) → US/Canada | 7–15 business days |
| Standard → rest of world | 10–20 business days |
These are good-faith estimates, not guarantees. Customs inspections, carrier delays, and peak seasons (holidays) can add time. The product page notes when an item ships from a US warehouse.
Processing time: orders are prepared at the fulfillment center within 2–3 business days before the carrier picks them up.
Shipping cost
Shipping is free. It’s baked into our prices — the price you see at checkout is the price you pay (plus any applicable tax).
Tracking
Every order gets a tracking number. You’ll receive it by email as soon as your order ships (check spam/promotions if you don’t see it). Tracking can take 24–48 hours to show movement after the label is created — that’s normal.
Track anytime via the link in your shipping email, or ask us at support@zvoxo.com.
What if my package is late?
If your order is past the estimated window above:
- Check your tracking link first.
- If tracking hasn’t moved in 5+ days, email support@zvoxo.com with your order number — we’ll chase it with the carrier.
- If it hasn’t arrived 30 days after shipping (60 days for some international destinations), we’ll reship or refund — your choice.
Address mistakes
Please double-check your shipping address at checkout. If you catch a mistake within 12 hours of ordering, email support@zvoxo.com and we’ll try to fix it. Once shipped, we can’t reroute — and we can’t refund orders lost to an incorrect address you provided.
Customs and duties
For international orders outside the US, your country may charge import duties or taxes on delivery. These are your responsibility and aren’t included in our prices. (US orders: no customs charges.)
Damaged or lost in transit
See our Returns & Refunds Policy — damaged arrivals are replaced or refunded with a quick photo, and lost packages are reshipped or refunded per the timeframes above.
Questions? support@zvoxo.com — we reply within 12 hours.