Effective date: [DATE]
Store: Zvoxo (zvoxo.com), operated by 2641827 ALBERTA INC DBA ZVOXO. Contact: support@zvoxo.com
Contact: support@zvoxo.com
1. What we collect
When you shop with us, we collect:
- Order information: name, email address, shipping address, phone number (if provided), and items purchased.
- Payment information: payments are processed securely by PayPal. We never see, store, or touch your full card or bank details — PayPal handles all of that.
- Account information (optional): if you create an account, we store your name, email, and order history so checkout is faster next time.
- Technical data: IP address, browser type, device info, and pages visited — collected automatically to keep the site secure and improve your experience (via standard WordPress/WooCommerce logs and Google Site Kit analytics).
- Support messages: emails and live-chat transcripts when you contact support@zvoxo.com, so we can actually help you.
2. How we use it
- Process and ship your orders (including sharing your name, address, and phone with our fulfillment partner, CJ Dropshipping, so they can deliver your package).
- Send order confirmations, shipping/tracking updates, and support replies.
- Prevent fraud and keep the store secure.
- Improve the store (analytics are aggregated — we look at trends, not individuals).
We do not sell your personal information. Ever.
3. Who we share it with
- CJ Dropshipping (fulfillment): name, shipping address, phone, and order contents — required to ship your order.
- PayPal (payments): transaction details needed to process your payment.
- Service providers: our hosting provider, email delivery service, and analytics (Google) — only what’s needed for them to do their job.
- Legal: if required by law or to protect against fraud.
4. Cookies
We use essential cookies (cart, checkout, login) and analytics cookies (Google Site Kit). You can block cookies in your browser, but the cart and checkout won’t work without the essential ones.
5. Your rights
Depending on where you live (including US state privacy laws and Canada’s PIPEDA), you may request:
- A copy of the personal data we hold about you
- Correction of inaccurate data
- Deletion of your data (we’ll keep what’s legally required for tax/fraud records)
Email support@zvoxo.com with “Privacy Request” in the subject and we’ll respond within 30 days.
6. Data retention
Order records are kept as long as needed for tax, accounting, and fraud-prevention purposes, then deleted or anonymized. Support messages are kept for 24 months.
7. Children
Zvoxo is not directed at children under 13 (under 16 in some regions). We don’t knowingly collect their data.
8. Changes
If this policy changes materially, we’ll post the new version here with a new effective date.
Questions? support@zvoxo.com