Store: Zvoxo (zvoxo.com), operated by 2641827 ALBERTA INC DBA ZVOXO
Contact: support@zvoxo.com · live chat on site
The short version
Changed your mind? 30 days, unused and unopened, full refund.
Arrived damaged or wrong? Tell us within 14 days with a photo — we replace or refund, and return shipping is on us.
1. 30-day change-of-mind returns
- You have 30 days from delivery to return unused, unopened items in their original packaging for a full refund of the item price.
- You cover return shipping for change-of-mind returns.
- To start: email support@zvoxo.com with your order number and the item(s). We’ll send you the return address and instructions.
2. Damaged, defective, or wrong items
- Contact us within 14 days of delivery with your order number and a photo of the problem.
- We’ll replace the item or refund you — your choice.
- We cover return shipping when the mistake is ours.
3. Non-returnable items
For hygiene and safety reasons, opened personal-care items (cosmetics, skincare, etc.) can’t be returned unless they’re defective or not as described.
4. How refunds work
- Once your return is received (or your damaged/wrong-item claim is approved), the refund goes back to your original PayPal payment method within 3–5 business days.
- Refunds are issued in USD for the item price paid. Original shipping was free, so there’s nothing to refund there.
- If you paid as a PayPal guest with a card, the refund still routes back through PayPal to that card.
5. Late or missing refunds
If 5 business days have passed since we confirmed your refund and nothing’s shown up, email support@zvoxo.com with your order number — we’ll trace it immediately.
6. Chargebacks — talk to us first
Please contact us before opening a PayPal dispute or chargeback. We resolve most issues within 24 hours, and a chargeback actually slows your refund down while the payment network investigates. Give us a chance to make it right first.
7. Items marked “final sale”
Clearance/final-sale items (marked as such on the product page) are not eligible for change-of-mind returns, but damaged/defective/wrong-item protections in §2 still apply — the law and our conscience both insist.
Start a return: support@zvoxo.com or the live chat on zvoxo.com